This Privacy Policy explains how and why DrugSetu collects, processes, stores, uses, discloses, retains, and protects information when you access or use the Platform.
This Privacy Policy forms an integral and binding part of the Terms of Use and applies to all Users, including visitors, subscribers, developers, enterprise customers, and Pharma Partners.
It is governed by the Digital Personal Data Protection Act, 2023 of India. By accessing or using the Platform, you explicitly consent to the data practices described herein. If you do not agree, you must not access or use the Platform.
We may collect personal data such as full name, email address, phone number, organisation name, designation, login credentials stored in encrypted or hashed form, and billing or invoicing details when you register, subscribe, contact support, or act as a Pharma Partner or enterprise representative.
We automatically collect technical and usage data including IP address, browser type, device identifiers, operating system, API request and response metadata, timestamps, authentication logs, rate limit and security data, and diagnostic logs.
Pharma Partners may upload product names, compositions, strengths, pack sizes, MRPs, barcodes, images, and regulatory metadata. This is commercial product information rather than personal data.
Payment information is processed exclusively by third party payment gateways. DrugSetu does not store card or bank details.
DrugSetu uses cookies and similar technologies for authentication, session management, security, fraud prevention, analytics, performance monitoring, abuse detection, and enforcement. See the Cookie Policy for full details.
You may withdraw consent where legally permitted. However, withdrawal may result in restricted access or termination of Services, and certain data may continue to be processed for legal, security, contractual, or enforcement reasons. Withdrawal does not require deletion of data retained under lawful exceptions.
DrugSetu uses automated systems to monitor API usage, detect abuse or violations, enforce rate limits, suspend or restrict access, and trigger security responses. Such automated processing may directly affect your access to the Platform.
In the event of a personal data breach, DrugSetu will take reasonable steps to investigate and mitigate and will provide notifications where required by law. Individual notification is not guaranteed in all circumstances. Liability for breaches is limited as permitted by law.
DrugSetu is not intended for individuals under 18 and does not knowingly collect personal data from minors.
The Platform may contain links to third party services. DrugSetu is not responsible for their privacy practices, content, or security standards. Use of third party services is at your own risk.
Data may be processed or stored outside India via global cloud infrastructure. DrugSetu applies reasonable safeguards consistent with applicable law.
DrugSetu may create and use aggregated or anonymized data for analytics, research, and platform improvement. Such data does not identify individuals and may be used without restriction.
DrugSetu may update this Policy at any time. Updates will be posted with a revised Last Updated date. Continued use of the Platform constitutes acceptance.
This Privacy Policy is governed by the laws of India. Courts in Ahmedabad, Gujarat have exclusive jurisdiction.
For privacy inquiries, data requests, or grievances, contact info@drugsetu.com or write to Renaid Solutions LLP, Ahmedabad, Gujarat, India.
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